How Techneaks handles your information

We respect your privacy and make all efforts to ensure that your personal data is processed in line with GDPR (General Data Protection Regulation) requirements. This Privacy Policy explains what personal information Techneaks collects about you when you visit this website, techneaks.co.uk, and how it is used.

What information does Techneaks collect about you?

We collect information about you when you fill in a contact form or contact us directly. We only collect information which is relevant to business needs, in order to fulfil your request or better tailor our communications.

The information we collect may include your name, address, email address, phone number, IP address, location, company name, sex, age, chosen internet browser, service provider, device information, and any additional information you supply voluntarily.

We may gather website usage data using cookies where cookies are used on the website.

How we use your data

Techneaks may use and collect your personal information for the following purposes:

To deal with your request or enquiry.
To carry out any obligations arising from contracts entered into between you and Techneaks.
To provide ongoing customer support and after-sales service.
To conduct market research in order to improve our products and services, where prior consent has been given.
To follow up on the user experience we provide in order to improve our products and services.
To keep your records up to date.

We will never pass your information on to a third party or use it for any purpose other than what it was originally collected and authorised for, without your prior consent.

How long will we store your data?

Where you submit your personal information, Techneaks will only keep it for as long as it is reasonably required for the purpose or purposes for which it was submitted. If you have purchased anything from us, we are legally required to keep your basic personal data, such as name, address and contact details, for six years.

What are your rights?

You have the right to request a copy of the information that we hold about you. You may do so by emailing contact@techneaks.co.uk.

We aim to ensure that your personal information is up to date and accurate. You may ask us to update or remove information about you that you consider to be inaccurate.

If you are not satisfied with our response or think we are not processing your personal data in line with GDPR requirements, you have the right to complain to the Information Commissioner's Office via https://ico.org.uk.

Links to other websites

Our website may contain links to other external websites. The Techneaks Privacy Policy only applies to this website, so when you click on a link to a third-party site it will be governed by its own Privacy Policy, which you are encouraged to familiarise yourself with. Techneaks does not accept any responsibility or liability for the privacy practices of such third parties.

Changes to our privacy policy

From time to time, we may update our privacy policy to reflect new or updated privacy practices. A copy of the latest policy will be placed on our Privacy Policy webpage. You are encouraged to periodically review this page for any changes. The Techneaks Privacy Policy was last updated on 24th December 2024.

How to contact us

If you have any questions about our privacy policy or personal data we hold about you, please contact us by emailing contact@techneaks.co.uk.